Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.


As of June 28th 2021, CLIENTS WITH VOUCHERS can now visit the Malmesbury Foodbank Distribution Centre for the collection of food parcels without an appointment. The foodbank at the United Reformed Church in West Street is open on Mondays between 10:30am and 12 noon and Thursdays between 1pm and 3pm. To preserve social distancing for the safety of clients and volunteers alike, only one client will be allowed into the foodbank at a time, so clients may have to wait outside if there is already someone receiving their food parcel. Please wear a face mask on your visit. Thank you for your understanding.


We are pleased to announce that as from Friday August 6th the Cricklade Distribution Centre in Jenner Hall will be open every Friday from 10am to 11:30am. Because of the larger room that is being used at this centre, clients will be able to enjoy some refreshment and talk to volunteers who may be able to signpost to other organizations who may be able to assist. However, please respect social distancing whilst in the hall and wear a face mask. Thank you for your understanding.

Which ever centre you use, you will still need to contact your referrer who will then issue an electronic voucher (e-voucher).

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue an electronic foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: HEALS, Citizens Advice, housing support officers, schools, churches, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit to the referral agency.

They will discuss your situation and issue a foodbank voucher where appropriate. Please remember that the Malmesbury Centre is open on Monday mornings and Thursday afternoons and the Cricklade Centre on Friday mornings.

If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.


If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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