Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.


The Malmesbury Distribution Centre is located in The Old School Room, Malmesbury Town Hall (entrance off Market Lane). Our opening days and times are TUESDAY mornings (10:00- 11:30); TUESDAY evenings (18:30-19:30) and THURSDAY afternoons (13:00 - 14:30).


The Cricklade Distribution Centre in The Jenner Hall is open every Friday from 10am to 11:30am.


At every day-time session a Citizens Advice counsellor is available for clients of the foodbank.

REFRESHMENTS will be available at both centres, and clients will be able to talk to volunteers who may be able to signpost to other organizations who may be able to assist

Which ever centre you use, you will still need to contact your referrer who will then issue an electronic voucher (e-voucher).

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue an electronic foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: HEALS, Citizens Advice, housing support officers, schools, churches, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit to the referral agency.

They will discuss your situation and issue a foodbank voucher where appropriate. Please remember that the Malmesbury Centre is open on Monday mornings and Thursday afternoons and the Cricklade Centre on Friday mornings.

If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.


If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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